The Value of Information in Human-AI Decision-making

Multiple agents are increasingly combined to make decisions with the expectation of achieving complementary performance, where the decisions they make together outperform those made individually. However, knowing how to improve the performance of collaborating agents requires knowing what information and strategies each agent employs. With a focus on human-AI pairings, we contribute a decision-theoretic framework for characterizing the value of information. By defining complementary information, our approach identifies opportunities for agents to better exploit available information–in AI-assisted decision workflows. We present a novel explanation technique (ILIV-SHAP) that adapts SHAP explanations to highlight human-complementing information. We validate the effectiveness of the framework on examples from chest X-ray diagnosis and deepfake detection and ILIV-SHAP through a study of human-AI decision-making. We also find that presenting ILIV-SHAP with AI predictions leads to reliably greater reductions in error over non-AI assisted decisions more than vanilla SHAP.