Multimodal Policy Internalization for Conversational Agents

Modern conversational agents such as ChatGPT and Alexa+ have become indispensable in everyday life. To handle diverse business requirements and enable agentic capabilities, these LLM-based systems often rely on predefined policies, which specify instructions such as model metadata, response styles, and tool-using rules. These policies, typically implemented as in-context prompts, are becoming increasingly complex and lengthy, posing challenges for models in faithfully following them. Moreover, they impose a large fixed computational cost regardless of the input query. As multimodal conversational agents emerge, complex policies that govern multimodal tasks and even involve visual instructions are becoming increasingly necessary, yet they have been rarely studied in previous work. In particular, prior work on prompt compression has focused solely on reducing the length of task templates and demonstrations, which require limited reasoning compared to policies. Meanwhile, related work on policy alignment has been limited to internalizing text-only safety instructions. To bridge this gap, we introduce Multimodal Policy Internalization (MPI), a new task that aims to internalize reasoning-intensive multimodal policies into the parameters of a large multimodal model, enabling stronger policy-following behavior without requiring the policy to be included in-context during inference. MPI presents unique challenges from both data and algorithmic perspectives. We construct two new datasets that cover complex decision-making and tool-using tasks across both synthetic and real-world visual inputs. We investigate diverse internalization strategies and propose a novel three-stage training framework, TriMPI, which enables stronger guidance from the original policy during internalization. Specifically, we first introduce a continual pretraining stage before supervised finetuning, which directly injects policy knowledge into the model. We then propose PolicyRollout, a simple yet effective extension to GRPO-style RL algorithms, which enables more grounded exploration by augmenting the rollout space with policy-aware responses. We show significant improvements of TriMPI over strong baselines in end-to-end performance, generalization capability, and robustness to catastrophic forgetting. As the first work on multimodal policy internalization, we aim to build a strong foundation for future research by providing datasets, training recipes, and comprehensive evaluations.