Computer Agent Arena: Toward Human-Centric Evaluation and Analysis of Computer-Use Agents

As Computer-Use Agents (CUAs) proliferate and grow increasingly capable, evaluation has become more challenging: static, manually curated benchmarks are narrow in domain, contamination-prone, and environment-heavy, and they diverge substantially from user-driven, real-world evaluation. We present Computer Agent Arena, an open-source platform for head-to-head CUA evaluation and a dynamic methodology that converts human preferences into structured feedback in realistic environments. The system (i) simulates real-world computer use via cloud-hosted, diverse, and dynamic environment initializations and customizations; (ii) ensures authentic, fair comparison by faithfully reproducing open-source CUAs and executing anonymously in matched, controlled environments; and (iii) extends evaluation beyond pairwise preference and correctness to capability- and behavior-oriented signals. Across 2,201 high-quality votes over 12 agents—spanning multi-app interactions, ambiguous instructions, and open-ended queries—we observe striking ranking reversals relative to static benchmarks. Further analysis shows that overall correctness mainly drives human preference; beyond that, agent-human interaction and self-correction boost user preference, even when overall task completion is comparable. Our error analysis reveals agent behavior errors, such as long-horizon memory and fine-grained action failures that static benchmarks fail to evaluate. We also contrast pure GUI agents with universal digital agents capable of tool use and coding, and discuss the trade-offs of these different design philosophies. We open source the full platform, collected dataset, and code of Computer Agent Arena to support future research on the evaluation and development of CUA.